When you delegate the support of your IT infrastructure to another department or company, you are handing over the keys to at least part of your business. Those who have keys to your house have built up trust with you, probably over a long period of time. Those who have the keys to your IT infrastructure need to earn that trust, too.
But how do you choose who to work with? Here are some questions that might help you decide.
Most of the support companies out there can fix computer systems: if they couldn’t, they wouldn’t last long. So how do you choose between them? You could start by simply asking them:
Why should I choose to do business with you over any other option open to me?
Those other options include:
- doing nothing
- managing the IT yourself
- using this company
- using one of their competitors.
If they cannot be crystal clear about why you should choose to do business with them, you can’t be clear either.