Prevention is better than cure, so we work hard to ensure that any potential issues on our customers' servers are identifed and rectified before they impact our customers' business. We do this in the following ways:

• Remote Server Monitoring: our three-part monitoring process runs 24 hours a day watching for any potential problems and alerting support staff as required
• Security updates: supported servers are kept up to date with any relevant security updates
• System configuration: With your approval, we make system configuration changes to optimise reliability
• System documentation: We create, and update as necessary, documentation about your system so that all of our support staff understand how your systems are configured

These preventative steps result in very reliable systems, but even so problems can still occur. If they do, our trained support staff will work to resolve the problem as quickly as possible. The vast majority of issues can be resolved remotely, which mean far less downtime. If the problem cannot be resolved remotely, however, our support staff will travel to site to address the problem.

In today's business environment with business-critical IT systems, a Tiger Support Contract brings greater reliability, leading to increased productivity and less staff frustration.