Support Frequently Asked Questions

Which Linux distributions do you support?

Our standard support contracts cover the following Linux distributions:

Debian
Red Hat
CentOS
Ubuntu

Generally we only support the current release(s) of those distributions; however, if you have specific version requirements or you would like to discuss support of another distribution, please contact us.

What's covered by the support contract?

Please see the Support Contracts page.

What is the minimum support contract period?

Three months. You can then terminate your support contract at the end of any calendar quarter with one month's notice.

What is your support response time?

Typically within an hour. However, if you need a guaranteed response time, please consider our Gold Tiger Support service.

Do you support Windows?

No. However, we do have partnerships with reputable specialist Windows support companies, and we can offer you a "one stop" support service for both Linux and Windows that is backed by one of those companies.

Do you support Linux on the desktop?

Yes; please contact us for full details.

What about backups?

All of our support contracts include backup of system configuration information every night. We also offer backup of user data as an additional service.

How do I get started?

Call us on 0845 373 3579 or
Email us at info@tiger-computing.co.uk or
Fill in the contact form

I have a Linux problem but I don't have a support contract. Can you help?

Probably: please contact us as shown in the previous answer.

Can you provide references?

Yes, and we'll try hard to match your industry with an existing client or two for you to talk to. You may like read what our clients say about us.

Where's all the marketing hype?

We prefer straight answers to direct questions. If it helps, Tiger Computing offers a rich user support experience to enterprises harnessing the power of the Open Source paradigm.

My question isn't answered here

Please contact us by email or call 0845 373 3579 and we will do our best to answer your question.

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