Ticketing Systems
This kind of system allows a person to create an individual ticket with a problem or enquiry that is then sent to the relevant part of an organisation to be handled. For example, this could be a sales department of a company, or a technical support help-desk. A ticketing system helps to make sure that the organisation's service is seamless, and that people always get the response that they require.
Tickets can be fully integrated with email systems, if desired, or they can be used only within a web browser. Either way, a full audit trail of each ticket is kept, from creation through to resolution, so that an accurate history is retained for later analysis. This can help to build efficiency in an organisation by tracking time spent on different tasks, identifying frequent problems and ensuring that responses are delivered on time.
If you have an area of your business that you feel would benefit from a ticketing system, then Tiger Computing can help you design and deploy the right solution. For this we use Linux and other open-source software components to meet your requirements and, hopefully, to exceed your expectations.
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