Getting to the root, fast
We quickly assess the situation, gather the key technical details, and identify the potential root cause – so we can act fast, and act smart.
Restore Service, Fast
Downtime damages productivity, trust, and revenue. Our engineers act quickly to identify the issue and get your systems back online – without unnecessary delay or complexity.
Clear, Expert-Led Response
You’ll speak directly to experienced Linux engineers – no first line gatekeepers. We focus on root cause resolution, not temporary workarounds.
Trusted in Critical Moments
In high-pressure moments, you need a partner you can rely on. Enterprise teams trust us to resolve Linux issues quickly and decisively, with minimal disruption to operations.
Our Rapid Response Process
Initial Assessment
Expert Intervention
Hands-on expertise, right away
With a clear understanding of the issue, our senior engineers get straight to work. No delays – just focused, expert-led problem solving when you need it most.
Resolution and Next Steps
Swift resolution, clear next steps
We aim to resolve most issues within the first hour. If more time is needed, we’ll provide a clear report and a plan for next steps – no ambiguity, no guesswork.
Follow-Up and Ongoing Support
We don’t stop at the fix
We don’t disappear once the crisis is over. We check everything’s stable, answer any questions, and offer further support if required.
If you’re facing a critical Linux issue, we’re ready to help.
Call us on 01600 404 270 or support@tiger-computing.co.uk and one of our engineers will be in touch without delay.
GET HELP NOW
The Tiger Computing Advantage
When your Linux systems go down, every second counts. Whether it’s a failed server, misbehaving cluster, corrupted database or performance issue you can’t trace, our emergency Linux support gives you immediate access to senior engineers who know how to resolve the issue – without delay or drama.
We act fast to diagnose and resolve critical problems across a wide range of environments, including bare metal, virtualised infrastructure, and cloud platforms.
What to expect from our Linux break-fix support
- Direct access to senior Linux engineers
- No contracts or onboarding delays
- Rapid issue resolution and full documentation
- Proactive problem-solving
- Clear, honest communication at every step
- Option to transition to long-term support if needed
