Hi, I’m Abbie. I’m the Service Delivery Manager at Tiger Computing, which means I’m usually the one coordinating our work with MSPs and their clients.
If you’re reading this, you may be thinking:
“We’ve got a client with Linux servers, and no one here really wants to touch them.”
You’re not alone. Plenty of MSPs we work with have brilliant Windows engineers, a solid service desk, and a great relationship with their clients; but no in-house Linux expertise. Or maybe just one person who “used to do a bit of Linux” but has since moved into another role.
If you’re reading this, you may be thinking:
“We’ve got a client with Linux servers, and no one here really wants to touch them.”
You’re not alone. Plenty of MSPs we work with have brilliant Windows engineers, a solid service desk, and a great relationship with their clients; but no in-house Linux expertise. Or maybe just one person who “used to do a bit of Linux” but has since moved into another role.
This article is for MSPs who are thinking about bringing in a Linux partner for the first time. I’ll walk through how we work, what we don’t do, and how we make sure your client stays your client.
Why MSPs Partner With Us for Linux Support
Most of our MSP relationships start one of two ways:
1. Something breaks.
A client’s Linux server goes down, starts throwing errors, or turns out not to have had a security update since 2019. You need someone who can jump in and fix it – fast.
2. You want to offer Linux support, but don’t have the skills in-house.
Maybe your client is migrating workloads, or they’ve acquired another business with a Linux-heavy setup. You want to say “yes” to the work; without having to hire or train a full-time Linux engineer.
In both cases, we step in as a trusted Linux partner, providing either ad-hoc emergency support or a fully managed Linux support service.
How We Actually Work With MSPs (Use Cases & Examples)
We keep things straightforward. You tell us what you need, and we get on with it. Competently and without overstepping.
Here’s what that can look like in practice:
Emergency Linux Support, No Drama
An MSP called us when their client’s Linux server stopped serving web content. Their team couldn’t find the logs, didn’t know the stack, and didn’t want to make things worse. We accessed the system, diagnosed the issue, and got everything back online within the hour. The client was happy. The MSP looked great. Job done.
Ongoing Managed Linux Support
One MSP had a long-standing client with several Linux servers running legacy workloads. They didn’t need a full Linux team, they just needed someone to keep things patched, monitored, and running smoothly. We came on board with a monthly support contract, providing monitoring, updates, and incident response during business hours. The MSP remained the main point of contact. We’re just the Linux layer in the background, keeping things stable.
One-Off Projects That Lead to Long-Term Trust
Another MSP needed help migrating a client’s old Linux file server to new hardware. We scoped the project, handled the migration, and handed it back to the MSP’s team. No upselling. No trying to take over.
What We Don’t Do (And Why That Matters)
Let’s get this bit clear, because it’s usually the first thing MSPs want to know.
- We don’t offer Windows support.
- We don’t manage Microsoft 365.
- We don’t provide managed security services.
We’re not going to swoop in and start pitching for your client’s wider IT contract.
We only do Linux. That’s it.
You stay in control. We support you in the background. Or we can work under your brand if that’s what the client expects. Either way, you remain the primary relationship holder, and we’re just the Linux part of your wider service offer.
What MSPs Say About Working With Linux Experts
We don’t just drop in and disappear. We work alongside your team, providing the expertise you need to support your clients confidently.
We’ve had MSPs tell us that we’ve helped them win more business, say “yes” to more client requests, and sleep better knowing there’s someone to call when a Linux-shaped issue arises.
Why This Works
- We’re Linux experts. This is all we do. Day in, day out.
- We understand how MSPs work. We speak the same language – tickets, SLAs, uptime, client comms.
- We’re here when you need us. Emergency response or long-term support, we’re flexible.
- We don’t compete with you. No hidden agenda. No scope creep.
Ready When You Are
If you’ve got a Linux support issue you need help with (or if you’re thinking about offering Linux support without building it all from scratch) we’d be happy to chat.
We’ll talk through what you need, how we can help, and whether we’re the right fit.
Request a call back and we’ll take it from there.
