“When we were asked for the first referral I didn’t know any companies well enough to introduce them. However, we’re here to solve our clients’ issues and it was important to me that we could help them with this requirement too. I asked around and did a little research myself, before coming up with Tiger Computing’s name, as well as a few others. We had a chat with Keith from Tiger, then met up to scope out the client’s support requirements and I was really impressed.”
The client engaged Tiger and they’ve been delighted with the support they’ve received since – in terms of service levels, expertise and proactivity. All of which reflects well on Vermont Systems of course. In fact there have even been a few opportunities to work together, where both Windows and Linux are involved.
Linux is a very different proposition to Windows, and Tiger’s focus solely on Linux means that they’re true experts in what they do. Referrals to them are safe as there’s no element of competition or appetite to stray outside their own specialist world. As a result of the way the first client was looked after, Vermont has referred another client to the team with the potential of more in the future.
“I’ve gotten to know Keith well over the years and he’s a smart guy, with a solid focus on client care and the right service-led business ethos. Tiger has become a trusted partner and we’re happy to not just refer to them but to recommend them on.”
– CHRIS WARD