EconomyIdeal for small companies and start-ups
BusinessFor established businesses that rely on Linux
PremierFor mission-critical Linux servers
|ISO27001 Certified Supplier|
|24/7 Proactive System Monitoring|
|Server Configuration Backup|
|Industry Best Practice Support|
|Support Level Flexibility|
|Unlimited Incidents Per Month|
|System Tuning||Including identifying application bottlenecks||Including identifying application bottlenecks|
|Support Hours||09:00 – 17:00, Monday to Friday||08:00 – 18:00, Monday to Friday||24 hours a day, 7 days a week|
|Security Updates Installed||Between 09:00 – 17:00, Monday to Friday||Between 17:00 - 18:00, Monday to Friday||Between 18:00 and 19:00, Monday to Friday, or by arrangement|
|Operating System Upgrades||Between 09:00 – 17:00, Monday to Friday||Between 08:00 - 20:00, Monday to Friday||Between 08:00 – 20:00, Monday to Friday, or by arrangement|
|Response Time for Critical Issues||1 hour||10 minutes|
|Guaranteed Uptime||Available with Premier+ Support|
|Guaranteed Fix Time||Available with Premier+ Support|
|User Data Backups||Optional Extra||Optional Extra||Optional Extra||Most Popular Package|
You might also like to look at our Linux support Frequently Asked Questions.
Secure. Reliable. Scalable.
If that doesn't describe your current Linux systems, check out our FREE Linux Survival Guide to help you get your systems up to scratch today!
We’ve been relying on Tiger Computing for our Linux support for a few years now. They are an absolute dream to work with: highly knowledgeable, friendly and extremely competent.
IT support done the way it should be.– Dr Ross Fraser, Head of Bioinformatics at Synpromics Ltd