EconomyIdeal for small companies and start-ups
BusinessFor established businesses that rely on Linux
PremierFor mission-critical Linux servers
|ISO27001 Certified Supplier|
|24/7 Proactive System Monitoring|
|Server Configuration Backup|
|Industry Best Practice Support|
|Support Level Flexibility|
|Unlimited Incidents Per Month|
|System Tuning||Including identifying application bottlenecks||Including identifying application bottlenecks|
|Support Hours||09:00 – 17:00, Monday to Friday||08:00 – 18:00, Monday to Friday||24 hours a day, 7 days a week|
|Security Updates Installed||Between 09:00 – 17:00, Monday to Friday||Between 17:00 - 18:00, Monday to Friday||Between 18:00 and 19:00, Monday to Friday, or by arrangement|
|Operating System Upgrades||Between 09:00 – 17:00, Monday to Friday||Between 08:00 - 20:00, Monday to Friday||Between 08:00 – 20:00, Monday to Friday, or by arrangement|
|Response Time for Critical Issues||1 hour||10 minutes|
|Guaranteed Uptime||Available with Premier+ Support|
|Guaranteed Fix Time||Available with Premier+ Support|
|User Data Backups||Optional Extra||Optional Extra||Optional Extra||Most Popular Package|
You might also like to look at our Linux support Frequently Asked Questions.
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We’ve been relying on Tiger Computing for our Linux support for a few years now. They are an absolute dream to work with: highly knowledgeable, friendly and extremely competent.
IT support done the way it should be.– Dr Ross Fraser, Head of Bioinformatics at Synpromics Ltd