ISO27001:2013
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For mission-critical Linux servers
ISO27001 Certified Supplier i
24/7 Proactive System Monitoring i
Trend Monitoring i
Log Monitoring i
Server Configuration Backup i
Configuration Management i
Industry Best Practice Support
Support Level Flexibility
Email Support
Unlimited Incidents Per Month i
System Tuning i Including identifying application bottlenecksIncluding identifying application bottlenecks
Telephone Support
Minimum Term i nonenonenone
Support Hours09:00 – 17:00, Monday to Friday08:00 – 18:00, Monday to Friday24 hours a day, 7 days a week
Security Updates InstalledBetween 09:00 – 17:00, Monday to FridayBetween 17:00 - 18:00, Monday to FridayBetween 18:00 and 19:00, Monday to Friday, or by arrangement
Operating System Upgrades i Between 09:00 – 17:00, Monday to FridayBetween 08:00 - 20:00, Monday to FridayBetween 08:00 – 20:00, Monday to Friday, or by arrangement
Response Time for Critical Issues1 hour10 minutes
Priority Response
Guaranteed UptimeAvailable with Premier+ Support
Guaranteed Fix TimeAvailable with Premier+ Support
User Data Backups i Optional ExtraOptional ExtraOptional Extra
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We have been using Tiger Computing for more than 10 years and they have provided us a server with 100% up time and off site backups. Their technical support has been second to none. I highly recommended them to anyone who needs trouble free IT.

– MIKE VINCE, MANAGING DIRECTOR (MONODE)
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