When you delegate the support of your IT infrastructure to another department or company, you are handing over the keys to at least part of your business. Those who have keys to your house have built up trust with you, probably over a long period of time. Those who have the keys to your IT infrastructure need to earn that trust, too.
But how do you choose who to work with? Here are some questions that might help you decide.
Most of the support companies out there can fix computer systems: if they couldn’t, they wouldn’t last long. So how do you choose between them? You could start by simply asking them:
Why should I choose to do business with you over any other option open to me?
Those other options include:
- doing nothing
- managing the IT yourself
- using this company
- using one of their competitors.
If they cannot be crystal clear about why you should choose to do business with them, you can’t be clear either.
How Do They Handle Security?
There are many areas of security, so here’s some questions to ask that will at least give you some idea of how seriously security is taken:
How do you manage access to your customers’ servers?
How do you store passwords to your customers’ systems?
How do you protect your customers’ passwords?
What is the process for keeping systems up to date with respect to security updates?
What techniques do you use to maintain an audit trail of work done?
Are you accredited under ISO27001:2013, the current version of the Information Security Standard?
We have been using Tiger Computing for more than 10 years and they have provided us a server with 100% up time and off site backups. Their technical support has been second to none. I highly recommended them to anyone who needs trouble free IT.– MIKE VINCE, MANAGING DIRECTOR (MONODE)