Which Linux distributions do you support?
Our standard support contracts cover the following Linux distributions:
- Red Hat
- Scientific Linux.
Generally we only support the current release(s) of those distributions, however, if you have specific version requirements or you would like to discuss support of another distribution, please do contact us.
Do you support Amazon Web Services (AWS)?
Yes, we do.
What’s covered by the support contract?
Please see the Support Packages page.
Must I have all servers on the same level of support?
No, you can put each server on the support level that’s right for that server.
How long do I have to sign up for?
There’s no minimum term, but we do ask that if you terminate your support contract, you give 30 days’ notice to end at the end of a calendar month.
What's the response time?
Do you support Windows?
No. However, we do have partnerships with reputable specialist Windows support companies, and we can offer you a “one stop” support service for both Linux and Windows that is backed by one of those companies.
Do you support Linux desktops?
Yes, please contact us for full details.
What about backups?
All of our support contracts include backup of system configuration information every night. We also offer backups of user data as an additional service.
How can I get in touch?
Call us on 01600 483 484 or email us at email@example.com
Can you provide references?
Yes, and we’ll try hard to match your industry with an existing client or two for you to talk to. You may like to read what our clients say about us.
Where's all the marketing hype?
We prefer straight answers to direct questions. If it helps, Tiger Computing offers a rich user support experience to enterprises harnessing the power of the Open Source paradigm.
I have another question...
Please contact us by email or call 01600 483 484 and we’ll do our best to answer your question.
– Dr Jolyon Holdstock, Director of Computational Biology at Oxford Gene Technology
We have been working with Tiger Computing Ltd since 2009. During this time, Tiger have been invaluable in providing sensible and practical advice as we have expanded. This has been coupled with a high level of support, sometimes at very short notice, ensuring the uninterrupted availability of our business critical systems.